Subject: Tech Support Candidate - Jitender Kumar
From: Jitender Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 04:29:55 -0500

| | Tech Support Test

Name | Jitender Kumar
E-mail | [email-masked]
Phone Number | (91) 9540434830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar New Delhi 110059
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Coordinator ID Adminstrator | 22-Apr-19 | 32000
Previous Employer 1 | MetLife GOSC | Specialist IT Operations | 20-Feb-20 | 38500
Previous Employer 2 | NA | NA | NA | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow below mention troubleshooting steps in order to resolve this issue:-

1) Clear cache, cookies and saved password history.
2) Go to internet setting>options and add ndtv website address.
3) Try Google Chrome, firefox and opera web browsers.
4) Will check internet connectivity by running a command on CMD as ipconfig/all.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth functionality on both device's first.
Secondly, keep both devices visibility to be discoverable.

What according to you makes you a good candidate for customer service or technical support job?

I have total five years and seven months of experience into application support working in 24*7 environment.
I have supported U.S customers for Comcast and at&t over call/email/skype chat. I am ITIL V3 & Prince2 foundation certified. I hold legend of the year award for good performance simenoutously in two international technical process of GTS such as profile and ID management and wireless team. I am familiar with major ticketing tools such as service now, service management suite 9.5 and atlassion jira.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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