Subject: Tech Support Candidate - Sumant Kumar
From: Sumant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 04:22:34 -0500

| | Tech Support Test

Name | Sumant Kumar
E-mail | [email-masked]
Phone Number | (0) 7428795849
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar block B1 New Delhi Near Noida 15 metro station
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Senior executive | 28Feb | 23000
Previous Employer 1 | Renovision | IT support L1 Engg | | 13000
Previous Employer 2 | Intarvo Technologies ltd. | Trainee Engg | | 11000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We check the internet connection.
2. Make sure the internet connection works.
3. Clear caches, cookies.
4. Restart the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the setting app
2. Navigate to connected device and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the option.
3. Select pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job?

I've experience and did similar work in previous organisation.
Working smartly and always try to do better and try to find 'how issue will resolve more quickly'.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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