Subject: Tech Support Candidate - PRAVEEN CHOTIA
From: PRAVEEN CHOTIA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 04:16:00 -0500

| | Tech Support Test

Name | PRAVEEN CHOTIA
E-mail | [email-masked]
Phone Number | (91) 9799427700
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sikar Rajasthan - Can relocate
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rajasthan public school samiti | Computer operator Admin | Currently working | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i check which type of error is showing. I check solution according to error. I would check my internet connection working properly or not. Then i check entered URL correctness. Would Reload the page, I would close my browser and them reopen it. Or access url in different browser,  I can troubleshoot my connection and browser setting by control panel. Sometimes problem can be solved by System reboot.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly i ensure Bluetooth connection is ON in both devices. Speaker must be switched on. After it i come to my Bluetooth setting in Mobile phone and search the speaker device. When the device come to the searched list then click on that device name and pair it with Mobile. After pairing device will connect with mobile.
What according to you makes you a good candidate for customer service or technical support job? | Candidate must be customer friendly and make him easy to communicate and understand. Candidate should understand customer issue politely and respond him in proper understanding way. And in technical support job candidate must be ready for next process anytime. He have to elaborate all issues. He must feel that device's process and working.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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