Subject: Tech Support Candidate - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 04:12:42 -0500

Tech Support
Test

Name

Ankit
Sharma

E-mail

[email-masked]

Phone Number

(0121) 7983467568

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Meerut

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Progressive infotech Pvt.Ltd

Technical Analyst

Currently
working

12500

Previous Employer 1

Bhart It services

Desktop support
Regional Engineer

31 march 2019

11000

Previous
Employer 2

Accel Frontline Pvt. Ltd.

Desktop Support Field Engineer

31
March 2018

9250

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly check internet connection on your
computer or mobile etc.

if internet is working then check website address is right or some mistake on
website address.

then clear all history and cookies from browser and restart computer.

if website is not working then check this website is public or private.

if this website is public then this is working but

if this website is private then firstly check your IP,Subnet Mask,Gateway,DNS
and DOMAIN connection.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Open
power On your Speaker

2.Open your Mobile Bluetooth

3.go to the bluetooth mobile more setting

4.Add new device or pairing speaker bluetooth with mobile bluetooth.

5.When pair both devices then connect speaker bluetooth in mobile then you can
use it.

What according to you makes you a good candidate
for customer service or technical support job?

if
candidate have some knowledge about Mobile/Desktop/Leptop and he could easily
explain his problem to Technical support team. Then Technical team will be
resolve his problem.

On a scale of 1 - 5 please rate your
fluency in spoken English

3