Subject: Tech Support Candidate - Mohan Mirge
From: Mohan Mirge <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 04:03:01 -0500

| | Tech Support Test

Name | Mohan Mirge
E-mail | [email-masked]
Phone Number | (91) 8600508545
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance DIBS,Mumbai | Sr Customer service executive-Technical | 30 MAY | 21000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a computer user, I will check the internet connection properly & in case if that is fine then I'll delete all cookies ,browsing history, download history, other site data/files/image cached ,site permissions & hosted up data after this all steps also if not working then need to restart the browser& after that finally I'll change the browser & with this all troubleshooting steps if its not working then we all know every browser comes with private browsing option & also we can try by opening the new tab the site can be under maintenance or down from the source so need to try after sometime or try again later.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1)We need to turn on the bluetooth speaker & visibility of bluetooth on the mobile device  2)Need to check the device name in order to pair them ones the devices are ready to pair & finally 3) After clicking on bluetooth speaker name the device will be connected in order to check the connectivity we can play the voice content.
What according to you makes you a good candidate for customer service or technical support job? | I think my 3+ years of experience as sr customer service support -Technical & skill set make me a good candidate for customer service or technical support job. I was working in the teleperformance DIBS,Mumbai as technical support giving support in troubleshooting of internet connections or site not working or router not working .As my profile was fully technical related.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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