Subject: Tech Support Candidate - Swati Agarwal
From: Swati Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 03:36:17 -0500

| | Tech Support Test

Name | Swati Agarwal
E-mail | [email-masked]
Phone Number | (+91) 8376877607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector -15, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Arunachal Pradesh Power Corporation Pvt Ltd | Junior Manager | | 28999
Previous Employer 1 | 3j International | Sr. Solutions Manager | 31st August 2019 | 24000
Previous Employer 2 | Orange Global | Website Developer | 31st October 2015 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will read the error message and perform the steps according to that issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth Speaker.
2. Open The Setting page of phone.
3. Enable the bluetooth.
4. Search the bluetooth Device.
5. Select the name of bluetooth speaker.
6. Pair it.

What according to you makes you a good candidate for customer service or technical support job?

1. Be polite with customers at the time of interaction.
2. Carefully understand their issues and provide them a satisfactory solution.
3. Always be specific about the technical resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |