Subject: Tech Support Candidate - AMITABH RANJAN
From: AMITABH RANJAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 03:31:06 -0500

| | Tech Support Test

Name | AMITABH RANJAN
E-mail | [email-masked]
Phone Number | (+91) 8210757217
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Active Directory, outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Infotech | System Administrator | 22nd January 2021 | 21k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, check the connectivity on client system.
Then, Go to cache and browser history.
Click on delete all previous cache data and delete it.
After this, Issue has not resolved then check the proxy settings.
Then, at last restart your browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, power on Bluetooth device.

Then, go to Mobile Bluetooth settings and power on Bluetooth.

Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Then, the device shows as Connected.

What according to you makes you a good candidate for customer service or technical support job?

We should identify customer need & wants, keep always smiling , Attitude.

Given proper to the point  answer , always work positive, time management, flexible, organize work.

I’m able to figure out the best way to solve any issues that come up.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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