Subject: Tech Support Candidate - Pramod Kumar
From: Pramod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 03:28:43 -0500

| | Tech Support Test

Name | Pramod Kumar
E-mail | [email-masked]
Phone Number | (91) 7836951777
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Remote control support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi systems micro clinic pvt Ltd | Technical security support | Na | 20440
Previous Employer 1 | Caliber info solution | Technical security support | 31 mar 2017 |
Previous Employer 2 | Ultra teltroNics | Lan administration | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check and troubleshoot step by step for this problem.

1 = frist of all check internet connection.

In case Internet working then this site automatically working.

Site not working in case.

2 = I will check another side working or not in system.

In case working another side.

......
Then I will check internet proxy settings.

And another troubleshoot with the site.

2 = IP address check and gateway

In case ip addresses correct.

Then check site working or not.
3 = LAN cable check (  by lan tester )

In case all hardware related problems are correct.

Then I'm contact firewall team

site block or not .

In case site block on firewall

Site unblock on firewall and then site working.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | No

What according to you makes you a good candidate for customer service or technical support job?

I'm talking to user politely and full attention on call and face to face .

Full satisfaction customer on any query and problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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