Subject: Tech Support Candidate - Piyush Kant
From: Piyush Kant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 03:11:06 -0500

| | Tech Support Test

Name | Piyush Kant
E-mail | [email-masked]
Phone Number | (+91) 7895778455
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mahakaleshwar Infratech Pvt. Ltd. | Senior IT | Working | 314416
Previous Employer 1 | Bajaj Capital Ltd | Desktop Support | 31Aug2020 | 20400
Previous Employer 2 | VCM Group | Sr IT Executive | 16jan2019 | 17k+

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will Verify that my Internet Connection is working or Not.
2.If it is working (by checking other websites).
3.I will check on Different Browsers that NDTV is opening or not.
4.If its working on Other Browsers than I will
clear cache and try again (If not)
3.I will check Error on NDTV Page.
4.Then I will go for Further Test.
Like
5.If I have any other Internet Connection available I will check on that. If its working on other Internet.
If not Worked (May be the Website Down) Else
6.I will PING NDTV and check the result. If getting reply than, I will try for Tracert to find where is the  request stuck.

now I will talk with ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On Bluetooth on your Phone
2. On Bluetooth Speaker.
3. In Bluetooth Setting on your phone start search(Some Bluetooth device need to be open for search for this keep press power button for 2 or 3 second) and now you can Select Bluetooth Speaker by its Name.
Some time Its ask for Code tap for Pair and your phone is connected with speaker

What according to you makes you a good candidate for customer service or technical support job?

1.I have good experience in the support field.
2.I provide support over call in the Lockdown from "Work From Home"

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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