Subject: Tech Support Candidate - Sunita Bhardwaj
From: Sunita Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 03:04:36 -0500

| | Tech Support Test

Name | Sunita Bhardwaj
E-mail | [email-masked]
Phone Number | (91) 9560252886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Wazirabad village
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Speakers & Audio
Oracle sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Treemark solutions | Technical support | Nov 2020 | 29000
Previous Employer 1 | Tbm tecnology | Software support | Dec 2019 | 25000
Previous Employer 2 | Stj electronic | Sotware support engineer | Feb 2019 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I check out if URL is correct or not
Second I check out internet cable or wifi is connected or not
Third of again error restart my device again

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth in my phone ..switch on bluetooth speaker as well...in my phone click on searching new device and than connect with the speaker bluetooth
What according to you makes you a good candidate for customer service or technical support job? | My attitude, passion and ability to listen. To deal with customers you need to be assertive and a problem solver👍, always able to learn and grow
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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