Subject: Tech Support Candidate - Sushree Gayatri Mohanty
From: Sushree Gayatri Mohanty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 03:03:28 -0500

| | Tech Support Test

Name | Sushree Gayatri Mohanty
E-mail | [email-masked]
Phone Number | (91) 7991086692
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon (but can move to Noida)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fareportal | Senior Executive | 10 Dec 2020 | 28000
Previous Employer 1 | IBM India Pvt. Ltd. | Technical Support Executive | 22 Nov 2017 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We will try to reload the page. If that does not work, we will clear all Cache and Cookies and browser history. That should make the website work. The last option we can try is changing the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch On Bluetooth on the phone
2. Search for the required device
3. Pair it with the speaker with the Code
4. Once it is done, the phone will be connected to the Bluetooth Speaker

What according to you makes you a good candidate for customer service or technical support job? | As per the job, a good candidate should have skills in active listening, positive approach, patience, clear communication and interpersonal skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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