Subject: Tech Support Candidate - Niraj Kumar Singh
From: Niraj Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 03:00:08 -0500

| | Tech Support Test

Name | Niraj Kumar Singh
E-mail | [email-masked]
Phone Number | (91) 7004315859
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ashok vihar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Net Business Solutions India Ltd | COE | 31-01-2021 | 32000
Previous Employer 1 | Think Computer | Network and Support Engineer | 14-11-2018- | 16000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I am checking the error code which shows on browser
If error regarding network connection then I am checking network connection of pc
In case if error is related to server the I try to ping the ip address of www.ndtv.com IN cmd
Try to clear cache and browsing history of browser then try to open the URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth from mobile and speaker
Search the available Bluetooth device in mobile
Pairs the Bluetooth speaker from the search list and play songs.

What according to you makes you a good candidate for customer service or technical support job? | Those who have a problem solving skills, analytical skills, customer management skills, Good technical knowledge, communication skills, etc
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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