Subject: Tech Support Candidate - Vishwajeet Singh Kaintura Vishwajeet
From: Vishwajeet Singh Kaintura Vishwajeet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 02:53:34 -0500

| | Tech Support Test

Name | Vishwajeet Singh Kaintura Vishwajeet
E-mail | [email-masked]
Phone Number | (+91) 9958493460
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Manesar Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Server support firewall support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pan Intellecom Ltd | System Administrator | Till date | 28000
Previous Employer 1 | Vinayak Comserve Pvt Ltd | Desktop Support L1 | January | 8000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check pc connect with internet or not.
2 If not then check Ethernet cable properly connect or any issue on it.
3 If connect with internet so we should check computer connectivity with router or switch or may be ip issue so we should run dns flush or relase, renew commands on computer or clear cookies of that site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn on your speaker Bluetooth function
2 search name of your speaker Bluetooth name on your mobile bluetooth window just check and click to pair with.
3 it take few moments to connect your mobile to speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have 6 yr of experience in different level of IT support. I have good knowledge of every field like networking server audio video and documents related works. I can manage vandor management.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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