Subject: Tech Support Candidate - Anirudh Pandey
From: Anirudh Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 01:58:02 -0500

| | Tech Support Test

Name | Anirudh Pandey
E-mail | [email-masked]
Phone Number | (87006) 37278
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hi3 technologies private ltd | Customer service executive | Jan 31 | 28000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This situation might happen with you a lot since when are you trying to use the internet such problem might create an such obstacle for you. Which can be the obstacle for you. Here are the certain steps through which you can troubleshoot your desktop.

1. Close all the tabs- Sometimes the browser tabs gets locked and freezed. In case this happens then please use Chrome task Manager ( select more menu follow it up with more tools and task manager.

2. Close and reopen the browser- Close all the tabs and kindly try again to run it. By again restarting the browser back.

3. Force close the browser- Occasionally, Browser may look like it's frozen or not running. However, it's still operating in the background, eating up memory, and preventing you from relaunching the browser. Once you close Browser, you can open a fresh window browser.

4.Disable extensions. Turn off any extensions or plug-ins that no longer work or that you no longer use. Extensions are often the culprit when a glitch occurs.

5. Clear cache cookies and browser history-
Sometimes the glitch in internet may occur due to browser's earlier browsing history. Therefore please clear and all the caches and cookies again before using the internet.

6. Restarting modem or dial up connection- Sometimes the it's not the browser fault but it's the fault of system. If such is the case then kindly check all the wires of your internet connection is being plugged in with your system also check your WiFi connection that's whether IP address or MAC address for the same is working or not.

7. Uninstall Reinstall chrome back- In case the browser is not working then kindly try to use the different browser like if using Chrome chrome not working then use Mozilla Firefox and vice versa. If you've only one browser then in such case kindly uninstall and reinstall the browser back.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First ensure that your Bluetooth speaker is charged enough - You've to ensure that your Bluetooth speaker is fully charged if it's not fully charged then unfortunately the rest steps for connecting your device with your Bluetooth speaker will not work

1. Switch on your Bluetooth speaker on and connect it with your desired phone.

2. Select your phone model and pair it up with the Bluetooth speaker to avail the services of the speaker itself. However before pairing your phone with the Bluetooth device please make sure that you've selected your phone model only In case you've selected different phone model apart from your phone model then this can become an issue for you to connect your phone with the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | With reference to the question stated above I would like to state that. I'm just the average working candidate for the customer service executive. However I would like to state in customer service with the blend of bit technical knowledge, patience, empathy, sympathy and bit process knowledge a person can truly justify his position which makes him the ideal candidate for the particular  domain itself.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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