Subject: Tech Support Candidate - Nagarjuna V
From: Nagarjuna V <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 01:56:11 -0500

| | Tech Support Test

Name | Nagarjuna V
E-mail | [email-masked]
Phone Number | (+91) 9980032362
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shiva Raj | System Admin | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First try to understand what is the error message and troubleshoot accordingly.
1. Try to Delete all cookies and Cache stored in browser.
2. Check for any VPN connection.
3. Check for the browser for any updates

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Setting
2 Select Connected devices.
3. Pair Bluetooth device which is available on your mobile screen.

What according to you makes you a good candidate for customer service or technical support job? | As myself, first with patience I will understand what is the customer issue, Will be proactive with them and convenient. Educate the customer regarding the issues. Help him out with attentiveness.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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