Subject: Tech Support Candidate - Md Maswood Raza Md
From: Md Maswood Raza Md <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 01:47:40 -0500

| | Tech Support Test

Name | Md Maswood Raza Md
E-mail | [email-masked]
Phone Number | (91) 9599628951
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Swaroop nagar delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision AS Limited | Remote Support | N|A | 15000
Previous Employer 1 | Team Computers Private Limited | Desktop support engineer | N|A | 10700
Previous Employer 2 | N|A | N|A | N|A | N|A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If i am a normal Computer User(excluding technical skills) I will check by restarting the browser if still there is same issue, i will check on different browsers, if issue still not resolved i will share screenshot of error with IT team via mail or i will raise a incident regarding the issue via call or chat.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speakers
- go on your mobile bluetooth tab and search for avaiable devices
- then check name of your device and click on pair.

What according to you makes you a good candidate for customer service or technical support job? | As major thing in a technical support job is troubleshooting as we can face any new issue in different scenarios, i can analyze the issue and resolved it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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