Subject: Tech Support Candidate - ankur srivastava
From: ankur srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 00:55:36 -0500

Tech Support
Test

Name

ankur
srivastava

E-mail

[email-masked]

Phone Number

(0) 7983362677

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Vijay nager

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

innverse technology pvt.ltd

system administrator

working

18000

Previous Employer 1

bitniti technology
pvt.ltd

desktop engineer

4 april 2020

18000

Previous Employer 2

next education india pvt
ltd

technical support engginer

18 April 2018

18400

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.Firstly
check website name is proper or not

2.We check this website on other system

3.Check internet connection.

4.Check firewall setting.

5.Check with internet provider and asked he put any restriction on user
end.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1."ON" the Bluetooth connection on both end
.

2.Identify Bluetooth device name on mobile end.

3.Click on "Connect option" mobile end and fill the password if
any.

What according to you makes you a good candidate
for customer service or technical support job?

I am a
good learner and hard working. I have a good knowledge and experience in IT
Sector like Networking, Hardware, and Customer Service. I have also experience
in Technical support service on field

On a scale of 1 - 5
please rate your fluency in spoken English

3