Subject: Tech Support Candidate - Akhilesh Prasad Patel
From: Akhilesh Prasad Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 23:27:20 -0500

Tech Support
Test

Name

Akhilesh
Prasad Patel

E-mail

[email-masked]

Phone Number

(0761) 9111114843

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jabalpur

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CDIT

Customer support engineer

16000

Previous
Employer 1

Onward Eservices Ltd

Customer support
engineer

Sep 2020

15500

Previous Employer 2

Kunal structure India pvt
ltd

IT
Officer

Nov 2018

13000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

As i am trying to open the website www.ndtv.com
then i have to check which error it's showing .

For example - Certificate error , internet error or else ..

Troubleshooting steps to be followed for this are :-

1.Check whether internet is connected to the pc or not .

2.if internet is ok then i have check whether the modem or switch is releasing
ip to my pc .might be pc is using APIPA ip. Change ip according to the network .
(DHCP or Manula).

3.whether this Portal link / website is allowed to open in local intranet/
public internet.

4.after doing  all these troubleshooting I'll check in another pc whether this
link is opening in other pc not. If it's opening .

5.Clear site cookies for www.ndtv.com.

6.close the browser .

7. Open the browser and surf the website .

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on the
mobile bluetooth .

Turn on the speaker .

Now go to mobile setting .

Click on bluetooth settings .

Let it get search for the speaker device.

Click on speaker bluetooth option  available in search option and click on
connect .

Wait till it's get connected.

What according to you makes you a
good candidate for customer service or technical support job?

Easy to handle any critical situation as in current job i am
looking more than 800+ Reliance Stores and giving telephonic / video call
support to them.

On a scale of 1 - 5 please rate your
fluency in spoken English

4