Subject: Tech Support Candidate - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 14:33:30 -0500

| | Tech Support Test

Name | Ankit Sharma
E-mail | [email-masked]
Phone Number | (110052) 7015168484
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shastri Nagar Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Telecommunications

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Cinif technology | Technical telecom engineer | 28/8/2019 | 10000
Previous Employer 2 | Green go | Customer support executive | 15/7/2018 | 16000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check internet connection
2.update chrome
3.switch to wifi

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.on the Bluetooth of speaker
2.on the mobile Bluetooth
3.if name of Bluetooth  speake device is sone in mobile device tap to Bluetooth name on device
4.ensure phone has been connected to Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

I have good knowledge of electronics gadgets because I have done btech In Electronics and communication
Work experience in telecom industry

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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