Subject: Tech Support Candidate - Pushpendra Kumar
From: Pushpendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 12:28:10 -0500

| | Tech Support Test

Name | Pushpendra Kumar
E-mail | [email-masked]
Phone Number | (+91) 9627030240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture Solutions Pvt Ltd | System Engineer | | 25K
Previous Employer 1 | Genpact | Desktop Support L2 | 24/August/2018 | Around15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)First of all we will check internet connectivity .

2)Reset the browser from internet setting  under the advance tab.
3) clear the  cache for DNS with the help of command (ipconfig /flushdns) with run as admin .
4) Disabled the IPV6 from the network setting .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all we will ON the Bluetooth.
Search the Bluetooth on your mob with name .

What according to you makes you a good candidate for customer service or technical support job?

Custeomer service is a understood of the customer with his product and convence and fusibilty with the costomer .
technical support is for technical related issues like problem solving with all application as per the project requirement and hardware appliances .
Should be customer satisfaction .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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