Subject: Tech Support Candidate - Abhishek kumar Singh
From: Abhishek kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 12:19:03 -0500

| | Tech Support Test

Name | Abhishek kumar Singh
E-mail | [email-masked]
Phone Number | (9560) 320391
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Desktop & Mobile Application Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VLCC Personal Care Ltd | Executive | | 23600
Previous Employer 1 | Cavinkare | executive | | 27000
Previous Employer 2 | Botree international | support executive | | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- At first will check internet is working or not

2- will check website web address is correct or not

3- After check internet will  refresh webpage

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- First On Bluetooth in speaker & mobile

2- Search speaker in mobile.

3- After search speaker will show in mobile Bluetooth search area.

4- After that will click pair option for connect Speaker & Mobile

What according to you makes you a good candidate for customer service or technical support job?

Understand proper Customer problem or technical issue. Analyze problem after that provide solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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