Subject: Tech Support Candidate - Rohit Singh
From: Rohit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 10:40:39 -0500

| | Tech Support Test

Name | Rohit Singh
E-mail | [email-masked]
Phone Number | (91) 8076514871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Software and custumer support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hades Info Systems | Assistant Manager | March-2020 | 27000
Previous Employer 1 | Espire Info Labs Pvt Ltd | Software Engineer | Oct-2018 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I check the website URL.
2. Network connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth on speaker and phone.
2. Search Bluetooth device on the phone.
3. Tap on the device and connect with them.

What according to you makes you a good candidate for customer service or technical support job? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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