Subject: Tech Support Candidate - Chaitanya Bhatt
From: Chaitanya Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 10:04:12 -0500

| | Tech Support Test

Name | Chaitanya Bhatt
E-mail | [email-masked]
Phone Number | (98997) 78344
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Contact center operations

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dell Int pvt ltd | Technician,IT Support | | 34197
Previous Employer 1 | Adecco india pvt ltd | IT Engineer L2 | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

troubleshooting steps are:
I will check the internet connection first, if the internet is connected.
I will try to open the website it different browser just to isolate the issue whether it is browser issue or website.
If i am able to access the website in different browser (like IE and firefox),than i will reset browser settings and delete cookies of that browser in which i am getting error.
i will also check the ping command (tracet route)to verify if is the website is communicating to the server

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn the Bluetooth speaker on
2. enable bluetooth setting on my phone so that i can connect my bluetooth speaker.
3. Select the bluetooth device on my phone and click connect
3. bluetooth speak is connected

What according to you makes you a good candidate for customer service or technical support job?

In Customer services, customer satisfaction is the top most element. We should always listen to the customer what issues they are facing, act accordingly and troubleshoot the issue within given SLA time. Customer satisfaction is must that help us to built customer relation and trust.
I have been nominated two times for weekly awards in my current job and i have achieve 100% customer satisfaction is year 2019-20.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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