Subject: Tech Support Candidate - ASHISH SRIVASTAVA
From: ASHISH SRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 09:36:07 -0500

Tech Support
Test

Name

ASHISH
SRIVASTAVA

E-mail

[email-masked]

Phone Number

(0512) 9015594370

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

GURGOAN

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Linux
Networking
- basic
Hardware - Basic
Speakers & Audio
VoIP
VM

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

EVC VENTURES

SUPPORT ENGINEER

JULY

35 K

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Use a
website down checker

Use a ping checker

Run step-by-step diagnostics

Conduct a Trace route

Use network and website monitoring software

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

toggle
switch

speaker

search blutooh and connect on speaker and connect

What according to
you makes you a good candidate for customer service or technical support
job?

sound technical knowledge

good listener

immediate response

quick resolve

On a scale of 1 - 5 please rate your fluency in spoken
English

3