Subject: Tech Support Candidate - Ashwani Verma
From: Ashwani Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 08:08:40 -0500

| | Tech Support Test

Name | Ashwani Verma
E-mail | [email-masked]
Phone Number | (+91) 8374482782
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kharagpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SBI Life Insurance | Insurance Agent | NA | Comissions
Previous Employer 1 | SBI CSP | SUB CSP | March 2018 | NA
Previous Employer 2 | NSDC | BM | 2015 | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user one should

1. Check the date and time update status

2. Check the network connection status in task bar

3. Check and fix the network connection in network and sharing options available in control panel.

4. Check the Modem/Router adapter perfectly inserted and also LAN cable properly inserted or not.

5. Contact the ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch ON the bluetooth speaker.

2. Switch ON the mobile phone's bluetooth.

3. Pair both the devices

4. Connect the Bluetooth speaker under paired devices listed in Mobile phone.

5. Establish connection between Bluetooth and mobile phone to make sure the device is running properly.

What according to you makes you a good candidate for customer service or technical support job?

In a job like Technical Support one has to always know that the client's important work on their PCs/Laptops has been stopped and he/she needs a quick support to resume the work.

Every customer's mood and job role is different. So, one in Customer Service should able to quickly diagnose and able to fix the problem of user and needs to handle every type of customer very gently.

A good candidate is the one who is willing to help people when the client wants to fix the technical problem which he/she don't know and can't fix it by themselves.

In such a case a good candidate in customer service or technical support person should be able to handle the job very calmly and should always understand the problem in which his/her client is in. Meaning a candidate should easily able to put him/her self in client's shoes.

In this fast and digital world where everyone is adopting technology but few knows the technical part of it. Though the information is available very quickly but one needs support from the Customer Service. So according to me the good candidate who can handle the client, and makes the job done as technical support should be a good fit.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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