Subject: FW: Tech Support Candidate - Rudransh Kaushik
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 23 Dec 2020 11:17:01 +0000

First round

From: Rudransh Kaushik <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 December 2020 at 6:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rudransh Kaushik

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rudransh Kaushik
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9958873150
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
VoIP
Security
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Paridyam health care Pvt Ltd    IT Supports             17128
Previous Employer 1     HBS India Pvt Ltd       IT helpdesk     31sept2019      14000
Previous Employer 2     Rahul medical agency    Billing desk    31sept 2017     10000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I will check the error if it is because of the internet issue or any other. If it's a internet issue then I will troubleshoot my internet connections, and will check router in case of wifi.
If internet is working fine then will check the policies that are applied on that perticular system.
If internet is working fine and site is not blocked by admin policy then will inspect the window and check if site is working fine or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1 -> i will open the bluetooth of my phone and speaker.
2-> will search speaker device on my phone.
3-> will pair the device using phone.
4-> once paired. I am done with the connection part.
What according to you makes you a good candidate for customer service or technical support job? In my current organization I am playing a role of technical trainer as well. Also I am providing remote support to around 60 employees are sitting in the USA.
On a scale of 1 - 5 please rate your fluency in spoken English  4