Subject: FW: Tech Support Candidate - Rana Pratap Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 23 Dec 2020 11:15:24 +0000

First round

From: Rana Pratap Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 December 2020 at 6:42 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rana Pratap Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rana Pratap Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8305119623
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      GWALIOR MP
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
Firewall security and Veritas backup support
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Service care PVT Ltd.   IT Executive            36000
Previous Employer 1     Dilip Buildcon Pvt.Ltd  IT Executive    03/10/2019      26900
Previous Employer 2     SS Tech World   Technical support Engineer      10/12/2016      15000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I check my internet, if it's working then we try to open other website, it's open then we try to open CCTV.com through another browser and try prefislx https.for Secure connection. If it's still not open then we  check proxy settings and try to ping www.ndtv.com.
Last we reset our browser settings for the same.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First switch on bluetooth speaker and on bluetooth in Mobile phon also. Open bluetooth search device in mobile and pair the our speaker show in list.if speaker not came in list hold power button for few seconds for connect.
What according to you makes you a good candidate for customer service or technical support job? I am in technical support field from last six year, managing and maintaining 6-7 remote locations from my central office and also manage all type of AMC Backup devices with Veritas seoftware with HP server.
Managing Fortigate firewall and Plotter CCTV and Xerox machines. So I can full fill all technical issues having customers.
So you can prefer me for the same.
On a scale of 1 - 5 please rate your fluency in spoken English  4