Subject: Tech Support Candidate - E Thomas Swamy B
From: E Thomas Swamy B <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 06:02:56 -0500

| | Tech Support Test

Name | E Thomas Swamy B
E-mail | [email-masked]
Phone Number | (040) 9849597867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not applicable | | already resigned |
Previous Employer 1 | Mmodal Global Services Pvt Ltd | Systems Admin | July 27, 2020 | 50,000
Previous Employer 2 | Spectraforce Technologies | Sr. Exchange Admin | July 2012 | 45,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

HTTP errors
Meta Descriptions

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Have taken an example of Android Phone
steps to a connect Bluetooth Speaker to an
Open the Settings app.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | You have to be a good listener, show empathy, give verbal nods that you are listening to the customer, ask appropriate questions to the issue related and sum up your understanding on the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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