Subject: Tech Support Candidate - Amit Aman
From: Amit Aman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 05:46:20 -0500

| | Tech Support Test

Name | Amit Aman
E-mail | [email-masked]
Phone Number | (+91) 8882615282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture services Pvt Ltd | Sde | 6/07/2020 | 30000
Previous Employer 1 | Tech Mahindra | Csa | 23/11/2019 | 22500
Previous Employer 2 | Tracalogic OPC Pvt Ltd | Tse | 18/02/2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check either the device is connected to a network or not?
If it's connected.
Either network is working or not?
If not, then I will ask to turn off wifi and turn it on again.
After this if it's start working then fine, or else, I will check basic network settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker

What according to you makes you a good candidate for customer service or technical support job? | For a Customer service and technical support job one should have great communication skills, technical skills, team handling skills, and to work with fast based environment. And thinking all this skills I have got a great command over this. As i have worked in the same environment from the start of my career. I have seen many up and down in it and I have got to overcome it always so working in pressure situation is not new for me. I think this all qualities makes me perfect for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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