Subject: Re: Tech Support Candidate - Vaishnavi Tripathi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Dec 2020 03:31:33 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 23 Dec, 2020, at 15:25, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Vaishnavi Tripathi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 22 December 2020 at 12:49 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Vaishnavi Tripathi 

	

	
	
			Tech Support Test 
		
	Name 	Vaishnavi Tripathi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(98185) 83230 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	1/278 vinamra khand gomti nagar Lucknow 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Cognizant technology solutions 	Programmer analyst 		35000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will make sure to check the internet connectivity, if it is working properly or not 
2. If everything seems to be fine with the network, I will clear the cache and cookies from my current browser and will retry the link to check if that works 
3. I will confirm from other's if the site is down for everyone or it's only me who is facing error while accessing 
4. I will restart the system and will try again to access the link 
5. I will try to access the link from a different browser as it might be the case of browser compatibility issue 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Enable the bluetooth option of your speaker 
2. Enable the bluetooth option of your phone 
3. Long press the bluetooth option on your phone to check the name for your bluetooth speaker 
4. Once you find out the correct name of the speaker which needs to be connected , hit the pair option and proceed with the pairing from your phone. 

	What according to you makes you a good candidate for customer service or technical support job? 	I have done my b.tech in computer science and have a handful experience of more than one year in technical support. I have performed several troubleshooting steps for many applications and I have a good problem solving skills. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4