Subject: Re: Tech Support Candidate - Kartik Chaturvedi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Dec 2020 03:30:18 -0700 (MST)

Broken English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 23 Dec, 2020, at 15:17, Deeksha Dadu <[email-masked]> wrote: 

First round for EPOS 

From: Kartik Chaturvedi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 22 December 2020 at 8:13 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kartik Chaturvedi 

	

	
	
			Tech Support Test 
		
	Name 	Kartik Chaturvedi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8218526104 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Infosys 	Systems Enginner 	5th October,2020 	30000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1: I will check if my machine is connected to the internet, if not I will connect to the available network. 

Step 2: If the device is connected to the network but is still unable to load the website, I will disconnect and reconnect to the available network. 

Step 3: If the issue still persists, I will check the 
proxy settings of my computer. 

Step 4: If the issue still remains unresolved then I will physically restart the internet router and try reconnecting with the network. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1: Power on the Bluetooth speaker. 

Step 2: Open the Bluetooth settings by clicking the Bluetooth icon in the pull down tab or through device settings. 

Step 3: Turn on Bluetooth if its turned off. 

Step 4: Click on pair new device and connect when the device name shows up. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have prior experience working as a support engineer, working directly with on-field personnel, trouble-shooting and resolving the issues being faced by them. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5