Subject: Re: Tech Support Candidate - Ravi Shankar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Dec 2020 03:29:26 -0700 (MST)

Broken English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 23 Dec, 2020, at 15:15, Deeksha Dadu <[email-masked]> wrote: 

First round for EPOS 

From: Ravi Shankar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 22 December 2020 at 10:09 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ravi Shankar 

	

	
	
			Tech Support Test 
		
	Name 	Ravi Shankar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9528246346 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Meerut 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Rigved Technologies Pvt. Ltd. 	Sr. Service Desk 	NA 	22019 
Previous Employer 1 	Aradhya Public School 	IT Support Engineer 	June-2020 	25000 
Previous Employer 2 	PC Solution Pvt. LTD 	IT Helpdesk 	June-2013 	13000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I going to check internet, by opening another website like google.com. 
If same error occurred with another website then I am going to check and troubleshoot network adapter like disable/enable or reinstall LAN driver... 
Or if we are access this website in domain network may it could be block by organization. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step-1:- Swipe down from the top of the screen 
Step-2:- Touch and hold Bluetooth . 
Step-3:- Tap Pair new device. If you don't find Pair new 
device, check under "Available devices" or tap 
More. Refresh. 
Step-4:-Tap the name of the Bluetooth device you 
want to pair with your device. 
	What according to you makes you a good candidate for customer service or technical support job? 	I feel that I'm qualified because I have a bachelor's degree in Information & Technology. I have advanced skills with customer support tools like LogMeIn. Also, I have 7 years of experience as a technical support specialist in the various industries. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4