Subject: Re: Tech Support Candidate - Amit Aman
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Dec 2020 03:22:17 -0700 (MST)

Having MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 23 Dec, 2020, at 15:05, Deeksha Dadu <[email-masked]> wrote: 

I doubt he will be a fit but check 

From: Amit Aman < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 23 December 2020 at 2:49 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Amit Aman 

	

	
	
			Tech Support Test 
		
	Name 	Amit Aman 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8882615282 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	Sde 	22/7/2020 	30000 
Previous Employer 1 	Tech Mahindra 	Csa 	05/11/2020 	22500 
Previous Employer 2 	Tracalogic OPC Pvt Ltd 	Tse 	02/02/2019 	15000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will check that user is connected to a network or notm 
If it's connected to the network then I will check that the network is working properly or not? 
After checking if it's not working fine I will ask user to disconnect it from the network and reconnect it once again and try opening the browser again. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First I will open the bluetooth speaker on. 
Then I will go to mobile settings and click on the bluetooth section and I will turn it on. 
After turning it on I will search for the bluetooth speaker. Once I will get the speaker name I will click on that and I will pair it with my mobile. 
	What according to you makes you a good candidate for customer service or technical support job? 	As a technical support job the candidate must know the basic details of Network and the technical skills and I posses both and being a energetic and confident candidate as well as a great team member that makes me perfect for the job. And also I love to gain knowledge about all new technology and technology which is available before. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4