Subject: Re: Tech Support Candidate - Wasim Akram
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Dec 2020 03:21:37 -0700 (MST)

Bad spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Dec, 2020, at 20:06, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Wasim Akram < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 19 December 2020 at 7:09 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Wasim Akram 

	

	
	
			Tech Support Test 
		
	Name 	Wasim Akram 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8955918111 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Mahipalpur new delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Microland pvt ltd client maruti Suzuki gurgaon 	Sr. System Engineer 		22 k 
Previous Employer 1 	Wipro as third party 	Teacnical support engineer 	31/07/2019 	17 k 
Previous Employer 2 	Cloudric technology 	Side engineer 	30/05/2016 	14 k 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First we need to check others site working or not if not after that we need to check network cable is connected proper or not after that we check machine IP and check browser compatibility setting if problem still same , we will do reset browser and resatrt machine after that I hope I will working fine 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Below step we need do done for bluetooth connectivity 
1 first we need to power on bluetooth speaker 
2 after we need active mobile Bluetooth and search active action 
3 show speakers name click on name tab after pairing speaker bluetooth with mobile 

That all step for Bluetooth connected 
Next Time automatically connected Bluetooth i 
	What according to you makes you a good candidate for customer service or technical support job? 	I have 4.4 yr experience and I am handling multiple users on different 2 location including VIP & VVIP users 
I have knowledge of CCNA and MCSA 

	On a scale of 1 - 5 please rate your fluency in spoken English 	3