Subject: Re: Tech Support Candidate - Kamalarajan Arumugam
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Dec 2020 03:17:17 -0700 (MST)

MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Dec, 2020, at 19:51, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Kamalarajan Arumugam < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 19 December 2020 at 7:13 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kamalarajan Arumugam 

	

	
	
			Tech Support Test 
		
	Name 	Kamalarajan Arumugam 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(9144) 9003039784 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Chennai 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	SaasAnt Infotech Private Limited 	Customer Care Engineer 	13-08-2019 	29000 
Previous Employer 2 	Teleperformance India 	Technical Support Executive 	15-02-2018 	22000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check my internet connectivity. Let it be hardwired or wireless connection, I will check the IP address on my computer. If I am getting a proper IP address, then the problem or issue lies within the computer. I will try using different browsers. Then I would do the basic troubleshooting steps like clear cache, restarting computer, resetting internet browser settings, firewall/security software settings. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on Bluetooth on my mobile. 
Search for Bluetooth devices. 
Try to connect or pair devices. 

	What according to you makes you a good candidate for customer service or technical support job? 	I am good in communication and have enough computer knowledge. 

I also have more than 5-6 years of experience in Customer Service/ Technical Support. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4