Subject: Re: Tech Support Candidate - Akash Kumar Jha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Dec 2020 03:16:53 -0700 (MST)

MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Dec, 2020, at 19:48, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Akash Kumar Jha < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 19 December 2020 at 7:23 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Akash Kumar Jha 

	

	
	
			Tech Support Test 
		
	Name 	Akash Kumar Jha 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9717038307 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Mayur vihar phase 3 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NTT Data 	Service Desk Analyst 	Till date 	17K 
Previous Employer 1 	STJ Electronics Pvt. Ltd 	Technical Support Engineer 	08/08/2019 	15+ K 
Previous Employer 2 	PC Smart Care Pvt Ltd 	Technical Support Engineer 	18/06/2018 	14K 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First off all I'll check that I'm connected to internet or not. After that I'll check that the url which I have entered is correct or not, then after I'll try to access another website to check that is there any technical issue on that particular website which I'm trying to access. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the bluetooth speaker and turn on your phone's bluetooth service. 
2. Find the bluetooth speaker name in search list of your phone then tap on that to connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have a good experience of 10 months of supporting international users for my previous organization products and also now I'm working as technical support Engineer for domestic users internally in Honda Cars India Ltd. which will definitely help me in explaining and giving my best about your products to customers. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5