Subject: Re: Tech Support Candidate - Kuldeep Chandola
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Dec 2020 03:14:37 -0700 (MST)

Not picking, will try him again 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Dec, 2020, at 18:34, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Kuldeep Chandola < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 22 December 2020 at 10:55 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kuldeep Chandola 

	

	
	
			Tech Support Test 
		
	Name 	Kuldeep Chandola 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(98710) 13048 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Sarita Vihar delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Flexis it 	System engineer 	30-11-2020 	35000 
Previous Employer 1 	Oyo 	It engineer 	21-11-2019 	32000 
Previous Employer 2 	Homecredit 	It executive 	19-02-2019 	24400 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will check the error code if coming and troubleshooting accordingly. 
2. If not get any error code then first check, whether network connection is OK or not. 

3. If ok then I will check with ping and tracert command. 
4. Check DNS issue. 
5. Also I will check whether IP is whitelist on our network side. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. I will switch on Bluetooth of both devices. 
2. Search and pair the Bluetooth speaker from mobile. 
3. It will be connect. 
4. Check whether speaker is working or not. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am quick learner and also have good technical skills. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4