Subject: Re: Tech Support Candidate - Deepjyoti Acharjee
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Dec 2020 03:13:29 -0700 (MST)

Switched off, will try him again 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Dec, 2020, at 18:30, Deeksha Dadu <[email-masked]> wrote: 

Looks good, check for agent role, if he is not for agent, check for managerial role at epos 

From: Deepjyoti Acharjee < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 22 December 2020 at 11:06 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Deepjyoti Acharjee 

	

	
	
			Tech Support Test 
		
	Name 	Deepjyoti Acharjee 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7838036950 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Sector 16-B, Noida extension 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Shyam Spectra Pvt. Ltd. 	Senior Executive, Customer Experience & Access 	NA 	45000 
Previous Employer 1 	Adobe Systems India Pvt. Ltd. 	Technical Support Consultant 	22/06/2020 	63000 
Previous Employer 2 	Dell International Services India Pvt. Ltd. 	Client Technical Support Associate 	22/04/2015 	34000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	In order to resolve the issue, I will follow the following steps : 
- check the exact error message and if there is a reference help article shared for the error message 
- if there is a help article, will follow the relevant steps 
-next thing, we need to check if I am able to open other websites properly like "www.amazon.com" 
- if other websites launches fine, than I will try to open the same website on another internet browser like google chrome, firefox or IE. 
- if no issue found in alternate browsers, will try a browser reset for the default browser 
- if problem persists, will check if there is any firewall settings blocking access to certain websites 
- also need to check if there is proxy is enabled 
- We can also try to ping www.ndtv.com from Windows Command Prompt and check if we are getting a valid reply. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	The steps are : 

- Power On the Bluetooth device 
- Turn On Bluetooth in my mobile phone 
- Turn On Bluetooth in the speaker ( refer to the guide for Bluetooth button if Bluetooth icon not found ) 
- Search for available devices under Bluetooth settings in Mobile , if Bluetooth Speaker already not Detected 
- Select the respective Bluetooth device to Pair 
- Will receive a voiceover stating Bluetooth paired 
	What according to you makes you a good candidate for customer service or technical support job? 	My prior experiences in Customer service domain and Technical Support role provides me the confidence to be successful in this role. I was part of Hardware and Software support Teams during my tenure at Dell. At Adobe, I was part of Technical Support Team resolving customer queries both CS and Technical. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5