Subject: Re: Tech Support Candidate - Gurjant Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Dec 2020 03:12:31 -0700 (MST)

His number is switched off continuously. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Dec, 2020, at 18:08, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Gurjant Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 22 December 2020 at 12:32 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Gurjant Singh 

	

	
	
			Tech Support Test 
		
	Name 	Gurjant Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9318376669 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Amritsar 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Ample Trails 	Technical Support Engineer 	30/July/2020 	25000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First off all i would check my internet connection if thats fine then i would check that what kind of error has been occured.(as we all know that there are various kind of errors can be cane up) After check that error i would troubleshoot with respect to it. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	As i am an andoid user firstly i'll go in my settings then communication menu and then turn on the bluetooth after that i'll pair that speaker with mobile bkuetooth.Or simply i just scroll down the notification bar nd turn on the bluetooth and connect with it. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am an experienced technical support as well have good knowledge in computer hardware and software, troubleshooting of networks, etc. So i have confidence that i would face any problem without hasitation. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5