Subject: FW: Tech Support Candidate - Ranjan Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 23 Dec 2020 10:09:56 +0000

I doubt he is good but check and let me know

From: Ranjan Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 December 2020 at 7:02 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ranjan Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ranjan Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9899227392
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Katwaria sarai
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Server support
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Kddi India Pvt Ltd      ICT ENGINEER    Still working   30000
Previous Employer 1     Chipin IT Solutions     Remote Support ENGINEER         31st may 2019   25000
Previous Employer 2     World health partners   Desktop support ENGINEER        31st November 2017      16000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  See first I will read the error message and accordingly I will troubleshoot.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. First I will turn on the bluetooth speaker and make it as bluetooth mode.
2. Then I will turn on my mobile bluetooth and scan for search then I will pair with speaker and connect.
What according to you makes you a good candidate for customer service or technical support job? As per the industry I am aware about the technology and I have 5 years experience in the same profile so I am confident and ready to take challenges
On a scale of 1 - 5 please rate your fluency in spoken English  4