Subject: Tech Support Candidate - Azhar Mansuri
From: Azhar Mansuri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 04:58:41 -0500

| | Tech Support Test

Name | Azhar Mansuri
E-mail | [email-masked]
Phone Number | (91) 7000726858
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Technical support | 31st january | 28k
Previous Employer 1 | Wipro | Project engineer | Resigned | 25k
Previous Employer 2 | Concentrix | Associate | Resigned | 12k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The very first thing what I will do is to check my internet connection either it is working or not if yes then I will go ahead and check is my system is connected with wifi or not if no then i will connect it with wifi and start using it, if its already connected and still not working then in that case i have to do few troubleshooting like i have to unplug and plug the router back, or i will reset the router or i have to check from my service providers is the services working fine from there end or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | So the very first thing we have to turn on the Bluetooth device then need to go to mobile settings have have to look for my Bluetooth device then with Bluetooth credentials I have to connect my mobile phone with Bluetooth device.
What according to you makes you a good candidate for customer service or technical support job? | According to me if you can resolve customer issue or give them empathy that you are the right person whom they reached will make you a good candidate for customer support or for technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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