Subject: FW: Tech Support Candidate - Nidhi Kumari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 23 Dec 2020 09:47:41 +0000

Keep aside for English

From: Nidhi Kumari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 22 December 2020 at 9:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nidhi Kumari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nidhi Kumari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7404519068
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector 14, Gurgaon
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Virtusa Operations Analyst              25300
Previous Employer 1     Quality Council of India        Management Trainee      31st May'2019   19000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1-I will check whether my internet connection is working properly or not.
2-I will force reload a page.
3-I will check with multiple browsers.
4-I will clear the cache.
5-I will check my laptop's clock.
6-I will turn off Antivirus and VPN Apps.
7-I will check my SSL Certificate Expiration.
8-I will change the proxy settings.
9-I will restart my device and try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1-Go to settings
2-Tap the Bluetooth option
3-Turn on Bluetooth
4-A list of available devices will appear.
5-If the speaker is not listed,press the button on your speaker with a Bluetooth symbol on it.
6-On your mobile select your speaker and you will be connected.
What according to you makes you a good candidate for customer service or technical support job? I have a great communication skill and I have a technical background. I have professional email etiquette and I have 2 years of experience working in operations and in different projects which made me a fast learner. I think my skills, experience and will  to learn and perform makes me the perfect candidate for this profile.
On a scale of 1 - 5 please rate your fluency in spoken English  5