Subject: FW: Tech Support Candidate - Ravi Shankar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 23 Dec 2020 09:45:52 +0000

First round for EPOS

From: Ravi Shankar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 22 December 2020 at 10:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ravi Shankar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ravi Shankar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9528246346
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Meerut
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Rigved Technologies Pvt. Ltd.   Sr. Service Desk        NA      22019
Previous Employer 1     Aradhya Public School   IT Support Engineer     June-2020       25000
Previous Employer 2     PC Solution Pvt. LTD    IT Helpdesk     June-2013       13000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I going to check internet, by opening another website like google.com.
If same error occurred with another website then I am going to check and troubleshoot network adapter like disable/enable or reinstall LAN driver...
Or if we are access this website in domain network may it could be block by organization.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step-1:- Swipe down from the top of the screen
Step-2:- Touch and hold Bluetooth .
Step-3:- Tap Pair new device. If you don't find Pair new
              device, check under "Available devices" or tap
              More. Refresh.
Step-4:-Tap the name of the Bluetooth device you
              want to pair with your device.
What according to you makes you a good candidate for customer service or technical support job? I feel that I'm qualified because I have a bachelor's degree in Information & Technology. I have advanced skills with customer support tools like LogMeIn. Also, I have 7 years of experience as a technical support specialist in the various industries.
On a scale of 1 - 5 please rate your fluency in spoken English  4