Subject: FW: Tech Support Candidate - Zeeshan Ali
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 23 Dec 2020 09:38:31 +0000

Keep aside for English

From: Zeeshan Ali <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 23 December 2020 at 2:12 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Zeeshan Ali

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Zeeshan Ali
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9953136539
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Yamuna vihar, delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Aqusag pvt limited      Customer care executive         15/11/2015      13,000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will clear all the cookies and check whether the storage of computer is full or not
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First, we need to open the bluetooth of our phone via the settings menu. After that, we have to switch on our bluetooth speaker device. Then, we have to look for the pairing option in our mobile. Once, the pairing for our bluetooth speaker device pops in the mobile, then we have to connect it with our mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I am a very consumer centric kind of a person. I have dealt with angry, persistent, irate customers in my previous job. I know that what all the skills needed to handle customers. I am very good at empathizing with the customers and showing ownership at certain difficult conditions.
On a scale of 1 - 5 please rate your fluency in spoken English  4