Subject: Tech Support Candidate - Piyush Srivastava
From: Piyush Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 04:28:41 -0500

| | Tech Support Test

Name | Piyush Srivastava
E-mail | [email-masked]
Phone Number | (91) 8527118033
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Iron system | Specialist | Currently working | 46000
Previous Employer 1 | Xavient | Support engineer | November |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will go through the steps and start troubleshooting I will check the ip address after that i will ping network if we are getting response than i will restart the system reset the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth>go to settings>connect speaker
What according to you makes you a good candidate for customer service or technical support job? | I think prior experience in the same domain help me to deliver the result according to organization expectations.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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