Subject: Re: Tech Support Candidate - Shriom Sharanam Sharanam
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Dec 2020 01:52:47 -0700 (MST)

Hi Ma'am, 

His spoke is good having good accent also. 
He is having experience in team management also. 
He can join immediately 
His last salary was 43000/- 
Expecting 50000/- 
Please check if we can consider him for Tech support manager 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Dec, 2020, at 19:26, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Shriom Sharanam Sharanam < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 19 December 2020 at 7:42 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shriom Sharanam Sharanam 

	

	
	
			Tech Support Test 
		
	Name 	Shriom Sharanam Sharanam 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8603702552 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - advance 
Hardware - Advanced 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	SAIINTELIZENT 	Sr software engineer 	Dec 	43,000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step1- Check for active Internet connectivity by opening another webpage or search engine. 
Step2- Clean browser by removing cache and cookies and try again. 
Step3- try another browser to open website. 

Meanwhile we can also use tools to diagnose fourth such as 
* Website down tracker 
* Ping checker 
* Traceroute tool 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step1- Switch on speaker and turn Bluetooth on. 
Step2- Swith on Bluetooth on mobile phone and search for speaker in list of available devices. 
Step3- Hit connect and click OK if asked to match the code. 
	What according to you makes you a good candidate for customer service or technical support job? 	* Excellent listening and communication. 
* Deep knowledge of technology in use. 
* Problem solving abilities. 
* Patience to handle clients on call. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5