Subject: Tech Support Candidate - Shivam Dwivedi
From: Shivam Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 03:39:52 -0500

| | Tech Support Test

Name | Shivam Dwivedi
E-mail | [email-masked]
Phone Number | (+91) 9310366930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel | Noc Engineer | 16 feb 2021 | 10000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshoot depend which step it take -
1. Clear the history and cache.
2. Trying to open in incognito mode.

Before doing above troubleshoot 100% check the Internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Every phone have different steps so we asked to him, what is model number of mobile. Genrnally -

1. Go to the settinga.
2. Click on bluetooth.
3. Click to enable the bluetooth button.
4. Pair the particular device.
5. Click on pair of connect with right device.

What according to you makes you a good candidate for customer service or technical support job? | Technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |