Subject: Tech Support Candidate - VAIBHAV JAIN
From: VAIBHAV JAIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 03:29:28 -0500

| | Tech Support Test

Name | VAIBHAV JAIN
E-mail | [email-masked]
Phone Number | (+91) 7507952216
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | Na | Na
Previous Employer 1 | Tech mahindra | Technical support | 3, December, 202 | 30000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First we have to make sure whether that website is working on other devices and on other network.

2. If it is working on other device, then we have to change the DNS address to some global DNS which are 8.8.8.8 or 4.2.2.2. from the router's interface or you can go to the default gateway to configure these settings.

3. After that, we have to reboot the router

3. Most probably, now we should be able to open that website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First, we have to check whether the speaker is in pairing mode.

2. Then, we have to turn ON Bluetooth on the mobile phone and then we have to scan for the nearest available Bluetooth devices.

3. We have to make sure that the speaker is in the range of the mobile phone.

4. Then we can see the name of the speaker on the mobile phone and we have to tap on that and pair it.

5. Now we can enjoy music on the speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Empathy
2. Willingness to help
3. Knowledge
4. To connect with the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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