Subject: Tech Support Candidate - Suraj DAS
From: Suraj DAS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 22:21:55 -0500

| | Tech Support Test

Name | Suraj DAS
E-mail | [email-masked]
Phone Number | (110044) 9868995939
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Premier polyfilm ltd | IT support executive | 30 | 30000
Previous Employer 1 | Wipro | Technical support | 30 | 25000
Previous Employer 2 | Progressive infotech | Senior deskside engineer | 30 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First please check your ethernet cable connection is plugged well on ur pc/laptop. If yes then ping www.google.com. if its pinging so i would request please open another web site. Please clean all tem file %temp% & prefetch file, clear browser cache , If internet working but and all site working except that so May be the particular site blocked from firewall etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth on your mobile device, find out the add device, now u will see your Bluetooth device on your phone. Now click on the device and click on pair, now its successfully connected
What according to you makes you a good candidate for customer service or technical support job? | As my technical skills are good so i will be understand the client problems and i can be guide or give resolution easily. And i do R&D to find out the better way to get solution for every problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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