Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 13:46:21 -0500

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (+91) 9999594554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Teleperformance | Technical support | 06/03/2019 | 23000
Previous Employer 2 | Real tech | Technical support | 06/08/2018 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first option would be refreshing the webpage.
The second option is closing and opening the browser if first option didn't work.
The third and last option would be checking the internet connection.
If the issue still continues then there will be an error code which I need to resolve accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Opening the Bluetooth connection on both the devices.
2. Opening the Bluetooth section in settings and search for the speaker name.
3. Select the speaker name and pair the device, if it asks for a pass code we need to emter the pass code.
4. Let the party begin.

What according to you makes you a good candidate for customer service or technical support job? | In customer service the candidates focus should on the sympathy and empathy of the customers, how to provide that is my work, weither by solving there problems or by saying No for those problems which can't be resolved in a manner that doesn't hurt the customers feeling.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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